PRIVACY POLICY
join.ecomdegree.com · Version 1.0 · Effective October 1, 2026
1. ABOUT THIS POLICY
Ecom Degree LLC, a Florida limited liability company doing business as Ecom Degree University (“we”, “us”, “our”), operates join.ecomdegree.com (the “Site”). This Privacy Policy explains what personal information we collect through the Site, why, who we share it with, how long we keep it, and the rights you have.
It applies to the Site and to the email, text and telephone communications that follow from it. If you enroll in a program, the privacy policy provided with your enrollment also applies to your student account.
2. INFORMATION YOU GIVE US
| Category | Examples | Why we collect it |
|---|---|---|
| Identity and contact | Name, email address, telephone number | To respond to you, to register you for a workshop, and to send communications you asked for |
| Registration and application | Answers you give on a registration, application or intake form, including goals, experience, availability and budget indications | To decide whether a program is suitable and to prepare for a call |
| Communications | Emails, texts, chat messages, support messages, and recordings of calls you take with us | To answer you, to supervise and train our team, and to keep a record of what was said |
| Payment | Where you purchase, billing details and transaction records, handled by our payment provider | To take payment and issue refunds |
3. INFORMATION COLLECTED AUTOMATICALLY
When you use the Site we and our service providers collect device and usage data, including IP address, browser and device type, operating system, pages viewed, time on page, referring and exit pages, clicks, scroll depth and approximate location derived from IP address. We use cookies, tags, pixels, software development kits and similar technologies for this.
The Site uses Google Tag Manager and analytics and advertising tags deployed through it. Our Cookie Policy lists the categories in use and explains how to control them.
4. CALL, SESSION AND COMMUNICATION RECORDING
We record telephone calls, video calls and online sessions, including sales calls and workshop sessions, for training, quality assurance, compliance and record-keeping. Where a call is recorded you are told at the start of the call.
If you do not consent, say so and we will either stop the recording or continue without you. Declining to be recorded will never affect your eligibility, your pricing, your access or your rights. You may request a copy of a recording of a call you were on, or ask us to delete it, by emailing support@ecomdegreeuniversity.com.
5. HOW WE USE YOUR INFORMATION
- A. to respond to enquiries and to provide what you requested;
- B. to register you for a workshop and send you access details and reminders;
- C. to contact you about programs, including by telephone, email and, with your prior express written consent, text message;
- D. to assess applications and prepare for calls;
- E. to take payment and process refunds;
- F. to train, supervise and monitor the accuracy of what our team tells people;
- G. to measure and improve the Site, our content and our advertising;
- H. to detect and prevent fraud, abuse and unauthorized access;
- I. to comply with law and to establish, exercise or defend legal claims.
6. ADVERTISING AND ANALYTICS
We advertise on third-party platforms and measure that advertising. To do so we allow those platforms to set cookies and similar technologies on the Site, and we may share online identifiers, device information and information about your activity on the Site with them so that they can measure campaigns and show you advertising.
Under some state privacy laws this activity is treated as “sharing” for cross-context behavioral advertising, or as a “sale”, even though no money changes hands for your information. We treat it that way and give you the ability to opt out.
To opt out, use the “Do Not Sell or Share My Personal Information” link in the Site footer, set a Global Privacy Control signal in your browser, or email support@ecomdegreeuniversity.com with the subject line “opt out”. We honor Global Privacy Control signals as a valid opt-out request.
We do not use sensitive personal information to infer characteristics about you, and we do not use personal information for automated decision-making that produces legal or similarly significant effects.
7. WHO WE SHARE INFORMATION WITH
| Recipient | What is shared and why |
|---|---|
| Service providers | Hosting, email, customer support, conferencing and recording, scheduling, analytics, and similar vendors, bound by contract to use the information only to provide services to us. |
| Advertising and analytics platforms | Online identifiers and activity data, as described in Section 6, for measurement and advertising. |
| Payment and financing providers | Where you purchase, the information needed to process payment, and, where you apply for financing, the information you submit, which is governed by the lender's own privacy notice. |
| Professional advisers | Lawyers, accountants and auditors, where needed and under a duty of confidentiality. |
| Legal and safety | Regulators, law enforcement or others where required by law, to enforce our agreements, or to protect the rights and safety of any person. |
| Business transfer | A buyer or successor in a merger, acquisition or sale of assets, with notice to you. |
We do not disclose your information to other visitors or students, and we do not sell your information for money.
8. EMAIL, TELEPHONE AND TEXT MESSAGES
You can unsubscribe from marketing email at any time using the link in any message. Service messages about a registration, an account or a transaction are not marketing and will continue.
We send text messages only where you have given prior express written consent to receive them, and that consent is never a condition of purchase. Our SMS and Text Messaging Terms describe the program, frequency and how to stop. We maintain an internal do-not-call and do-not-contact list and honor requests promptly.
9. HOW LONG WE KEEP INFORMATION
| Type of record | Retention period |
|---|---|
| Enquiry and registration records | Three years from last contact |
| Student account and program records | For the life of the account and seven years afterwards |
| Financial and transaction records | Seven years, as required for tax and accounting |
| Call recordings and transcripts | Three years from the date of the call |
| Support and complaint records | Five years from resolution |
| Marketing and consent records | Five years from the date consent was given or withdrawn |
| Website and advertising analytics | Twenty-six months |
We keep information longer where required by law or where needed to establish, exercise or defend a legal claim. When a period ends we delete or de-identify the information.
10. YOUR RIGHTS AND HOW TO USE THEM
Some states give residents specific privacy rights. We extend the rights below to every visitor, wherever you live. You do not need to tell us which state you are in, and we will not ask you to prove that a law applies to you before we help.
- A. Know and access. Ask what personal information we hold about you and get a copy.
- B. Correct. Ask us to fix information that is inaccurate.
- C. Delete. Ask us to delete your personal information, subject to records we must keep by law.
- D. Portability. Receive your information in a portable, machine-readable format.
- E. Opt out. Opt out of marketing, of any sale or sharing, and of targeted advertising.
- F. Limit sensitive information. Ask us to limit how we use sensitive personal information.
- G. Appeal. Ask a different person to review our decision if we decline.
- H. Non-discrimination. Exercise any of these rights without being charged more, given a lesser service, or treated differently in any way.
To make a request, email support@ecomdegreeuniversity.com with the subject line “privacy request”. We will confirm within ten business days and respond within forty-five days, or tell you if we need up to forty-five more and why. We verify identity before acting on a request about specific information. An authorized agent may act for you with written permission.
If we decline, we will explain why and how to appeal. An appeal is reviewed by someone who did not make the original decision, and we respond within forty-five days. If we decline the appeal we will tell you how to contact your state attorney general.
10.1 States with comprehensive privacy statutes
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Kentucky and Rhode Island have these rights by statute, and residents of other states acquire them as those statutes take effect. We apply them to everyone regardless.
10.2 California
California residents have the right to know the categories of personal information collected, the sources, the business purposes and the categories of recipients, all of which are set out in Sections 2, 3, 5, 6 and 7. The categories we have collected in the preceding twelve months are identifiers, internet or network activity, commercial information, audio and visual information in the form of call recordings, and inferences drawn from them. We have shared identifiers and internet activity information for cross-context behavioral advertising as described in Section 6, and you may opt out. We do not knowingly sell or share the personal information of anyone under sixteen.
Under California Civil Code section 1798.83, California residents may request information about disclosures to third parties for those parties' direct marketing purposes. We make no such disclosures. Requests may be sent to support@ecomdegreeuniversity.com.
We do not offer financial incentives in exchange for personal information.
10.3 Nevada
Nevada residents may submit a verified request directing us not to sell covered information under Nevada Revised Statutes section 603A.340. We do not sell covered information, and we will honor such a request in any event if you send one to support@ecomdegreeuniversity.com.
10.4 Health and biometric information
We do not collect, and do not ask for, consumer health data as defined by the Washington My Health My Data Act or comparable law. We do not collect, capture, store or use biometric identifiers as defined by the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, or comparable law. Call and session recordings are records of a meeting and are not used for voiceprint, faceprint or other biometric identification.
11. SECURITY
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls limiting staff access to what their role requires, and vendor due diligence. We do not store full payment card numbers; card data is handled by our payment provider.
No system is perfectly secure. If a breach affects your personal information we will notify you and the relevant authorities as required by law and without undue delay.
12. CHILDREN
The Site is for adults and is not directed to children. We do not knowingly collect personal information from anyone under eighteen. If you believe a minor has given us information, contact support@ecomdegreeuniversity.com and we will delete it.
13. WHERE INFORMATION IS HELD
We are based in the United States and process information there. If you access the Site from another country, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.
14. CHANGES TO THIS POLICY
We may update this policy. The version and effective date appear at the foot of every page. Where a change materially affects how we use information we already hold about you, we will tell you by email before it takes effect.
15. CONTACT
Ecom Degree LLC d/b/a Ecom Degree University
155 Bartram Market Drive, Suite 135-503, St. Johns, Florida 32259
Email: support@ecomdegreeuniversity.com